Frequently Asked Questions
I’m new, do I need an appointment to tour?
No appointment is necessary to tour! We maintain an open door policy for current and prospective families throughout our normal business hours, which are Monday – Friday from 6:00 am – 6:00 pm.
How do daily rates work?
Offering daily rates to accommodate families with varying schedules is an advantage that has continued to set us apart in the child care industry. When on a daily rate, you can expect only to be responsible for days your child was in attendance in one of our programs. (Rates for each location are listed on our locations page.)
Can I visit or call the program to check on my child?
Yes! Our open door policy means you can stop by at any time to check on your child our view their classroom via our monitoring system. Families are welcome to call and speak to the center as well to check on their child.
I’m searching for a Quality First Scholarship, are those available?
Yes! Quality First Scholarships are awarded to our programs at various times throughout the year. For information regarding what scholarships are available or to be put on a waitlist please call the program location of your choice. To find out if your family qualifies for a scholarship and download the application click here!
When is payment due and what forms are accepted?
Payment for the days your child was in attendance for the week is due by Friday evening at 6:00 pm. Upon enrollment, you will be invited to sign up for our automatic payment system that enables you to pay with an ACH/checking account or debit card account. Cash and check are also accepted. Accounts that do not receive payment on time are subject to a $30.00 late fee.
What kind of meals and snacks will my child be served?
As part of our complete child nutrition program, your child will enjoy morning and afternoon snacks and a lunch that is nutritionally balanced and meet the required food components and portion size at each meal. We encourage the children in our programs to at least try every food group that is offered, and once they are done eating, your child may have second helpings of anything we serve. A copy of our monthly menu is always available on site for families to review!
My child has a food allergy, can that be accommodated?
Because all of our meals are homemade, our menu allows for many food allergy accommodations! In more extreme allergy cases you may be asked to bring your child’s meals and snacks to ensure their safety and nutritional needs are fully met.
What can I expect as far as communication about my child’s day?
In our infant and toddler classrooms, children receive a daily report every day at pickup. This report includes details regarding their meals, napping, diaper changes and any other pertinent information for parents. We believe communication is extremely important between parents and caregivers and welcome families to relay information to us at drop off/pick up times or alternatively to call and check in with any updates.
Can I learn more about day to day policies and procedures?
Yes! Upon enrollment, families are given access to our parent handbook where they’ll find answers to commonly asked questions further information about our programs. The handbook is also available to view, here!